Refund policy

Last Updated: October 15, 2026

At POWER PLUS, customer satisfaction is important to us. If you are not satisfied with your purchase, we are here to help.

1. Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must be unused, in their original condition, and include the original packaging and accessories.

To request a return, please email contact@powerplustransportation.com with your order number and reason for return.

Please contact us before sending any items back. We will provide return instructions and the appropriate return address.

If you receive a damaged, defective, or incorrect item, please contact us with your order number and photos of the issue.

After reviewing your request, we will provide a refund or replacement at no additional cost to you.

If a return is required, POWER PLUS will cover the return shipping costs.

Change-of-mind returns: Customers are responsible for return shipping costs.
Damaged, defective, or incorrect items: POWER PLUS covers the applicable return shipping costs.

Once we receive and inspect your returned item, we will notify you of the refund approval status.

Approved refunds will be issued to your original payment method. We aim to process refunds within 5–10 business days after approval.

Please note that your bank or payment provider may require additional time to reflect the refund in your account.

For damaged, defective, or incorrect items, a refund may be processed without requiring a return, depending on the circumstances.